Contact & Escalation
Get in touch with our team. We're here to help with any questions or issues you may have.
Contact Channels
Choose the channel that works best for you. We typically respond within 2-6 hours.
Response Time
Normal response: 2-6 hours
Weekends: up to 12 hours
Urgent issues (stuck transaction > 2 hours): priority handling
Escalation Process
If swap stuck > 2 hours → open a ticket
If stuck > 6 hours → bridge may restart the route
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Contact Us
Fill out the form below and we'll respond as soon as possible. Usually within 2-6 hours.
What Can We Help With?
Support
General questions, issues with exchanges, technical problems
Compliance
Legal questions, data removal requests, compliance inquiries
Partnerships
Partnership inquiries, integration requests, business opportunities