Support Center
We're here to help. Find answers, get in touch, or check system status.
Contact Channels
Choose the channel that works best for you. We typically respond within 2-6 hours.
Response Time (SLA)
Normal: 2-6 hours
Weekends: up to 12 hours
Urgent (stuck transaction > 2h): priority handling
Escalation Process
If swap stuck > 2 hours → open a ticket
If stuck > 6 hours → bridge may restart the route
Contact Us
Have a question or need help? Send us a message and we'll respond as soon as possible.
System Status
System
Uptime: 99.9%
Operational
Provider Status
Uniswap
120ms latency
Operational
1inch
95ms latency
Operational
MoonPay
150ms latency
Operational
Status is updated every 5 minutes
Incident Log
Public log of platform incidents and their resolution status.
LiFi bridge delays on Arbitrum network
Resolved2024-01-15
Temporary issues with 0x quote API
Resolved2024-01-10